This Privacy Policy explains how 10bat collects, uses, stores and protects your personal data when you access and use the Platform. We are committed to handling your information transparently and responsibly in accordance with applicable data protection principles.
Six core principles that summarise how 10bat handles your personal information before you read the full policy below.
We collect registration details, identity verification documents, transaction records, device and usage data, and communications with our support team — only what is necessary to operate your account and comply with applicable obligations.
Personal data is stored using industry-standard encryption and access controls. We restrict internal access to your data to personnel who need it to perform their job functions. We do not sell personal information to third parties.
We may share your data with trusted third-party processors (payment providers, KYC verification services, fraud detection) strictly for the purposes described in this Policy. We never sell or rent your personal data for marketing purposes.
You have the right to access, correct, delete or restrict the processing of your personal data. You may also object to certain processing activities and request data portability where applicable under the laws governing your jurisdiction.
10bat uses cookies and similar technologies to maintain session security, personalise your experience and understand how the Platform is used. You can manage cookie preferences through your browser settings, though some functionality may be affected.
We retain personal data for as long as your account is active and for a defined period thereafter to meet legal, regulatory and fraud-prevention obligations. You may request account closure and deletion of non-legally-retained data at any time.
Notice for Pakistani Users: 10bat is an international platform not regulated by any Pakistani authority. References to data protection in this Policy reflect the data handling standards applied by the Operator under its applicable international licensing framework. Pakistan's Prevention of Electronic Crimes Act (PECA) 2016 and related regulations may impose additional obligations or rights. This document does not constitute legal advice. If you have concerns about your data rights under Pakistani law, please seek independent legal counsel.
This Privacy Policy ("Policy") is issued by 10bat ("we", "us", "our", "the Platform", "the Operator"), the entity operating the online sports betting and casino information platform accessible at https://10bat.cam. This Policy applies to all users of the Platform, including registered account holders and visitors who browse the site without registering ("you", "your", "User").
10bat is committed to protecting the personal data of its users. This Policy explains what personal information we collect when you use the Platform, the purposes for which that information is processed, how long it is retained, with whom it may be shared, what rights you hold in respect of your data, and how to exercise those rights.
This Policy forms part of the overall agreement between you and 10bat and should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of this Privacy Policy, the following definitions apply:
When you create a 10bat account, we collect the personal information you provide during registration, including your full legal name, date of birth, residential address, email address, phone number and chosen account credentials. This information is required to establish and maintain your account.
To comply with Know Your Customer (KYC) obligations, we may request and retain copies of government-issued identification documents, proof of address and proof of payment method ownership. For Pakistani users, this typically includes a Computerised National Identity Card (CNIC) or passport and a recent utility bill or bank statement.
We collect records of deposits, withdrawals, wagers, bonuses and account balance changes. Where payment methods such as bank transfers are used, we may collect partial account or reference numbers as required to process and verify transactions. We do not store full payment card numbers on our servers.
The following categories of technical and behavioural data are collected automatically when you access the Platform:
When you contact 10bat support via Live Chat, email or any other channel, we retain records of those communications including the content, timestamps and resolution outcomes. This data is used to resolve disputes, improve service quality and maintain support records.
Where you set deposit limits, loss limits, time reminders, cool-off periods or request self-exclusion, we record and store those preferences and requests. This data is treated as sensitive and is used solely to enforce your chosen responsible gambling settings and to comply with operator obligations under the applicable gaming license.
10bat processes your personal data on one or more of the following legal bases, depending on the processing activity:
Personal data collected by 10bat is used for the following purposes:
10bat may share your personal data with third-party processors who perform services on our behalf under binding data processing agreements. These processors are permitted to use your data only in accordance with our documented instructions and for no other purpose. Categories of processors include:
We may disclose personal data to courts, law enforcement agencies, regulatory authorities or legal advisors where required to do so by applicable law, court order or to protect the rights, property or safety of 10bat, its users or third parties.
In the event of a merger, acquisition, restructuring or sale of all or part of the Operator's business, your personal data may be transferred to the successor entity. We will notify registered users of any such transfer and the applicable privacy arrangements.
10bat does not sell, rent or otherwise commercially exploit your personal data to third parties for their independent marketing or profiling purposes. Any sharing of data is limited to the purposes described in this Policy.
10bat operates as an international platform. Your personal data may be transferred to and processed in countries other than your country of residence, including jurisdictions that may not provide the same level of data protection as your home country.
Where personal data is transferred internationally, we take appropriate steps to ensure that such transfers are governed by adequate safeguards, including contractual clauses with data processors that impose data protection obligations equivalent to those applied under the Operator's licensing framework.
Pakistani users should note that data transfers from Pakistan may be subject to relevant provisions of the Prevention of Electronic Crimes Act (PECA) 2016 and any applicable data localisation or transfer regulations. 10bat does not provide legal advice on Pakistani data protection law; users with specific concerns are encouraged to seek independent legal guidance.
10bat retains personal data for as long as your account remains active and for a defined period following account closure. Retention periods are determined by the following factors:
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
10bat implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Security measures in place include:
While we take reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account. Contact our support team via Live Chat at any time if you have security concerns.
Cookies are small text files stored on your device when you visit the Platform. They help the Platform remember your preferences, maintain your login session, detect fraud signals and understand how users navigate the site. Similar technologies such as web beacons, pixel tags and local storage may also be used for comparable purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for login session management, security tokens and core Platform functionality. Cannot be disabled without breaking core features. | Session / up to 1 year |
| Functional | Stores user preferences such as odds format, language settings and notification preferences to personalise your experience. | Up to 1 year |
| Analytics | Collects anonymised data on Platform usage — pages visited, time on site and navigation paths — to help us improve the user experience for players from Karachi to Peshawar. | Up to 2 years |
| Security & Fraud | Detects suspicious login patterns, bot activity and other security threats to protect your account and the Platform. | Session / persistent |
You may manage or delete cookies through your browser settings. Most browsers allow you to block or delete cookies; however, disabling essential cookies will affect your ability to log in and use core Platform features. Instructions for managing cookies in common browsers are available in each browser's help documentation.
Subject to the laws applicable in the Operator's licensing jurisdiction and, where relevant, any rights available to you under the laws of your own country, you may hold some or all of the following rights in respect of your personal data:
To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link) or via Live Chat. We will respond to verified requests within a reasonable timeframe consistent with our obligations. We may need to verify your identity before processing certain requests.
The 10bat Platform is strictly intended for users aged 18 years and above, or the higher minimum age required by the Operator's licensing jurisdiction or applicable local law. We do not knowingly collect personal data from persons under the age of 18.
If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately so that we can investigate and act accordingly.
10bat supports responsible gambling tools including those available to account holders who wish to restrict access by minors in shared device environments. For more information, visit our Responsible Gambling page.
The 10bat Platform does not include outbound links to third-party websites as a general practice. However, where third-party services are integrated into the Platform (such as payment processing interfaces or identity verification portals), those services operate under their own privacy policies and are governed by their own data handling practices.
10bat is not responsible for the privacy practices, content or data handling of any third-party service provider accessed in connection with the Platform. We encourage you to review the privacy policies of any third-party services you interact with, particularly payment processors and verification service providers.
10bat reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or Platform functionality. The effective date at the top of this document indicates when the current version was last updated.
Where changes are material, we will notify registered users by email or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the updated terms.
We recommend reviewing this Policy periodically to stay informed about how 10bat handles your personal information.
If you have any questions, concerns or requests regarding this Privacy Policy or the way 10bat processes your personal data, please contact our Data Privacy team through the following channels:
Our support team handles all data privacy requests in English as standard. Urdu-language assistance is available during selected hours for users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
We aim to acknowledge all privacy-related requests within five (5) business days and to resolve them within thirty (30) calendar days, subject to complexity and identity verification requirements. For responsible gambling requests including self-exclusion, please visit our dedicated Responsible Gambling page or contact support directly — these requests are actioned as a priority.
We handle your personal data with care, transparency and purpose. If you have questions about how your information is used, our support team is available around the clock. Or explore our FAQ for quick answers about accounts, payments and responsible play.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Please review your local laws. Play responsibly.